SHIFT BREAK! Why You Need To Cross-Train Staff

In too many cafes we find staff trained only in the areas they work in with minimal to no knowledge or understanding in other parts of the business. This derails a cafes growth and effectiveness. Staff in the front are not equipped to speak with understanding and confidence to customers and those those who work in the back or in production areas are isolated from the up-steam results of their work.

Today on Shift Break we will be talking about why cross training staff is the way forward for fostering understanding between departments, effective sales and hospitality, and a deeper bench of talent to draw from across your employees.

This is especially important for FOH staff as they are the ones representing all you offer to the customer.

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If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com

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Related Episodes:

424: Developing Menu and Hospitality Guides

Taste the Rainbow! : Menu knowledge, tasting, flavor, coffee cupping approach to your offerings

582: Maximizing Existing Opportunities in Your Cafe

The Key to Up-Selling

583: Unifying Teams Across Multiple Cafes

SHIFT BREAK! How to Have Healthy Communication Between your Cafe's Departments