The Chief People and Agent Officer with more agents than employees

Kantar has around 12,000 employees and around 15,000 agents. Andy Doyle is responsible for both, and he explains how they reached that scale in 18 months without an engineering army.

In this episode:

• Why the CEO pushed for the title Chief People and Agent Officer, and what it changes in practice
• The bet behind giving all 12,000 people Copilot in three months, from 300 pilot licenses to everybody
• Change influencers instead of change champions, and the control Andy gave up to make it work
• The agent that cut a monthly HR and finance reconciliation from a week to 10 minutes
• Kantar's target of resolving 95% of HR service queries without a human, and the three agents that guard the risk line
• The agent factory, run out of HR, with 70 citizen builders and none of them from the technology function
• Why the HR community has the highest AI usage of any function at Kantar

With Andy Doyle, Chief People and Agent Officer at Kantar.

Links mentioned:

• Andy Doyle on LinkedIn → https://www.linkedin.com/in/ajdoyle/