127. AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

AI is not coming for your Customer Success job, but it is changing what great CSMs look like.

In this conversation with Dan Ennis, Senior Director of Customer Success at Workato, we unpack what hiring leaders are actually looking for in the age of AI and where most candidates are getting it wrong. You'll hear how AI is raising the bar for interviews, assignments, and day to day customer work, plus the biggest mistakes job seekers and CSMs are making when they rely too heavily on AI. We also get into who thrives in AI companies, who struggles, and why startup experience may matter more than ever.

You'll walk away with a clearer understanding of how to use AI to become more effective without losing the skills that make you valuable. If you are ready to stop worrying about whether AI will replace you and start learning how to stay ahead of the curve, hit play and let's dive in.

And if you feel like the bar keeps moving and you can't keep up with what hiring teams want, apply for coaching HERE and let my team help you land your next role.

00:08 – Why AI is raising the bar for Customer Success professionals

10:00 – What hiring managers can tell about you from the questions you ask

12:37 – Why generic interview assignments are costing candidates opportunities

19:48 – The biggest mistake candidates make when using AI

25:15 – What AI fluency actually looks like for CSMs

30:10 – Why AI customers require a different kind of Customer Success

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode127

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Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!