How to Handle Defensiveness

Defensiveness can shut down a conversation before you ever get close to resolving anything. But sometimes it’s not just what you’re saying—it’s how you’re approaching the conversation. In this episode, I’m giving you three simple ways to lower someone’s defenses without avoiding the hard conversation. We’ll talk about why words like “always” and “never” immediately put people on guard, how to use “when you, I feel” instead, why finding something you can agree on changes the tone, and how turning commands into “we” questions can keep you on the same team. Join me on Supercast for ad-free episodes, bonus content, and AMAs: https://jefferson.supercast.com/ Leave me a voicemail to be featured on the show! https://www.jeffersonfisher.com/ask-jefferson  Order The Next Conversation Workbook: https://www.jeffersonfisher.com/workbook Thank you to our sponsors: AG1. Visit https://drinkag1.com/jefferson and get a FREE AG1 Flavor Sampler and a FREE bottle of Vitamin D3 + K2 in your Welcome Kit with your first AG1 subscription order. Factor. Head to https://factormeals.com/jefferson50off and use code JEFFERSON50OFF to get 50% off and 1 free breakfast item per box for 1 year. BetterHelp. Click https://betterhelp.com/jeffersonfisher for a discount on your first month of therapy. Order my book, The Next Conversation, or listen to the full audiobook today. Like what you hear? Don’t forget to subscribe and leave a 5-star review! Suggest a topic or ask a question for me to answer on the show!  Want a FREE communication tip each week? Click here to join my newsletter.  Join My School of Communication Watch my podcast on YouTube  Follow me on Instagram  Follow me on TikTok Follow me on LinkedIn Learn more about your ad choices. Visit megaphone.fm/adchoices