How Miami-Dade Keeps Evolving the Rider Experience with Doug Bermudez

In this episode of Stop Requested, I sit down with Doug Bermudez, Chief of the Easy Card Fare Programs and Customer Experience division at Miami-Dade County Transportation. As we wrap up our Miami-Dade series, Doug shares insights from his journey in public transit, emphasizing the importance of a seamless rider experience. We discuss how technological advancements, such as the Easy Card system, are set to enhance payment methods and accessibility. Doug highlights the upcoming challenges and preparations for events like the FIFA World Cup, focusing on improving customer interactions and communication strategies. Join us as we explore how Doug and his team are innovating transit solutions to meet the needs of Miami's diverse riding community.