AI Agents and the Unseen Work of War

Armies run on more than what happens at the front. Behind every operation is a vast amount of coordination, administration, logistics, and judgment. Bill Pessin, senior vice president of national security at Salesforce and a former U.S. Army logistics officer, joins Jonathan to discuss how military organizations can use AI agents, what makes these tools different from ordinary software, and why safety and accountability matter when new technology enters national security work. They also discuss what Pessin learned early in his Army career about the gap between plans, systems, and the people who have to make them work.