Conversations in Aesthetics – Episode 1 - Aesthetics Begins with the Art of the Consult

In the first episode of Conversations in Aesthetics, host Gary Goldenberg, MD, sits down with Mathew Avram, MD, JD, Director of the Laser and Cosmetic Center at Massachusetts General Hospital, for a grounded, candid conversation about the core of aesthetic practice—understanding the patient in front of you. Dr Avram emphasizes that elective procedures are a different kind of medicine. Patients arrive with hopes, vulnerabilities, and expectations shaped by personal experiences, social media, and cultural trends. The work, he notes, begins long before any syringe or device is in hand. It’s in the consultation; how to listen carefully, assess whether expectations are realistic, and sometimes, when to choose not to treat. Together, they discuss how aesthetic dermatology has shifted over the past two decades, from patient demographics to the influence of selfies and video calls, and how psychology plays an undeniable role in patient satisfaction. They explore Dr Avram’s approach to expectation-setting, which includes how he frames outcomes for skin tightening or fractional resurfacing in ways patients can genuinely understand. The conversation then turns to today’s procedural landscape: the rise of botulinum toxin as a first-line aesthetic entry point, vascular and fractional lasers as foundational tools in Dr Avram’s practice, the evolving role of acne lasers as alternatives to systemic therapy for select patients, and emerging energy-based and micro-coring technologies, including where they fit and where caution is needed. Throughout, Dr Avram and Dr Goldenberg return to a core idea; aesthetic dermatology is not just about looking better. It can also support skin health and regeneration, and reflects a growing overlap between aesthetics and wellness. This episode offers a thoughtful lens on practicing aesthetics with clarity, restraint, and intention. Reminding us that the most meaningful part of the work often happens in the conversation, not the procedure.