782: How to Help a Team Get Unstuck, with Gustavo Razzetti

Gustavo Razzetti: Forward Talk

Gustavo Razzetti is a culture change instigator, speaker, and CEO of Fearless Culture, a culture design consultancy. He helps leaders build teams that talk about what matters—even when it’s uncomfortable–through his books and tools, including the Culture Design Canvas. He is the author of Forward Talk: The Bold New Method for Getting Teams Unstuck (Amazon, Bookshop)*.

The beauty of a team is that we can get so much more done with collaboration. It also means that sometimes we surrender our responsibility to others. In this conversation, Gustavo and I explore what to do when a team gets stuck.

Key Points

• Conversations are the foundation of collaboration. Without them, teams quickly build conversational debt.
• We don’t stay silent because we’re scared. Rather, we stay quiet because we surrender our responsibility to others.
• Many of us overestimate our courage. We believe that we’ll say something, but studies show that often we do not.
• Forward Talk accomplishes two things: (1) addresses the real issue and (2) focuses on the future.
• See information as an opportunity instead of an obstacle. Courage can begin with admitting what you don’t know.
• Perspective is the choice to share your views instead of surrendering your judgment to social pressure.
• Responsibility is a commitment to understand the systemic issues instead of entering into blame.

Resources Mentioned

• Forward Talk: The Bold New Method for Getting Teams Unstuck by Gustavo Razzetti (Amazon, Bookshop)*

Interview Notes

Download my interview notes in PDF format (free membership required).

Related Episodes

• Getting Better at Internal Communication, with Roy Schwartz (episode 687)
• Help Your Team Coach Each Other, with Keith Ferrazzi (episode 709)
• What Really Matters for Team Success, with Colin Fisher (episode 748)

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