From Churn Data to Revenue Forecasting for Scaled Customer Success with Julie Fox

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In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts.

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Julie Fox Linkedin: https://www.linkedin.com/in/julie-fox-1b05395a/

Julie’s Book on Amazon: https://amzn.to/4u1qO4c

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