A department with a timer

How do you build a centralised AI product team when your ultimate goal is to make yourself redundant? In this episode, Vilde Opsal talks with Rob Van Sundert, Director AI Product Improvement, about running a unit with a strict 1,000-day expiration date. Rob shares how the team started small by shipping quick value to earn organisational trust, how they move from minor feature improvements to rethinking entire user journeys, and why low ego and high chaos tolerance matter more than years of experience when building AI products.

Host: Vilde Opsal, Director of AI Engineering and Data Science at Vend

Guests: Rob Van Sundert, Director AI Product Improvement

Producer: Camilla Buch, Senior Communications Manager at Vend