11 april 2025
39 min
Building a Customer Success Team from Scratch!
Send us Fan Mail Can you build a customer success team from scratch in just 12 months? In this interview of the CSM Practice Podcast, Irit Eizips and Mariana Nikolova reveal the secrets behind transforming a legacy tech organization by establishing a best-in-class customer success team. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 The foundational steps that ensured success, including the critical role of a CS charter How a structured, phased approach turned challenges into growth opportunities Real-world results:...
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CSM Practice - The Customer Success Podcast
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2 juni 2025
Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!
34 min
16 maj 2025
How To Personalize The Onboarding Experience For Different Customer Segments
32 min
2 maj 2025
How Emerson Increased Renewals with a ScaledCS engagement
36 min
25 april 2025
Data-Driven Strategies That Turn Chaos into Wins
31 min
18 april 2025
Scalable Adoption Strategies to BOOST Customer Success in 2025
41 min
4 april 2025
Why Giving Renewals to CSMs Works (and How It Can for You Too)
33 min
28 mars 2025
From Metrics to Meaning: How Data Stories Save Accounts
31 min
21 mars 2025
Lessons from a Customer Success Professional for Higher CSAT
26 min
14 mars 2025
Building Success Plans Your Customers Can’t Live Without
37 min
7 mars 2025
Handwritten Notes: A Simple Way to Make Customers Feel Valued
21 min