25 april 2025
31 min
Data-Driven Strategies That Turn Chaos into Wins
Send us Fan Mail Can data-driven strategies really transform customer success? In this interview of CSM Practice, Jen Jackson, a customer success leader with over 20 years of experience, uncovers how leveraging data can improve retention, reduce churn, and scale CS operations. Jen shares her story of turning fragmented data into actionable insights, resulting in a 10% churn reduction and increased customer engagement. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Using da...
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CSM Practice - The Customer Success Podcast
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2 juni 2025
Inside HPE’s Secret Weapon for Customer Success: Executive Interviews Explained!
34 min
16 maj 2025
How To Personalize The Onboarding Experience For Different Customer Segments
32 min
2 maj 2025
How Emerson Increased Renewals with a ScaledCS engagement
36 min
18 april 2025
Scalable Adoption Strategies to BOOST Customer Success in 2025
41 min
11 april 2025
Building a Customer Success Team from Scratch!
39 min
4 april 2025
Why Giving Renewals to CSMs Works (and How It Can for You Too)
33 min
28 mars 2025
From Metrics to Meaning: How Data Stories Save Accounts
31 min
21 mars 2025
Lessons from a Customer Success Professional for Higher CSAT
26 min
14 mars 2025
Building Success Plans Your Customers Can’t Live Without
37 min
7 mars 2025
Handwritten Notes: A Simple Way to Make Customers Feel Valued
21 min